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ALE, operating under the Alcatel-Lucent Enterprise brand, today introduced a new generation of small-medium business (SMB) solutions providing access to advanced cloud services. These new solutions 'make IT simple' for SMBs to use and for the channel partners serving them.
  • oxo-connect

    OXO Connect

    Simple, Robust, Connected: an all-in-one, end-to-end converged solution for voice and data, with zero-touch deployment OXO Connect is our new generation of OmniPCX Office RCE, a robust communication server for enhanced telephony up to 300 users. OXO Connect delivers a 3-year support to protect your investment. Our goal is to offer a hybrid approach with simple telephony and UC solutions with less complicated systems delivered on the SMB premises and value-added services provided in the cloud. - See more at:

    • Extended capacity up to 300 users to address larger scope of SMBs
    • Modular, flexible and scalable to meet the needs of SMBs
    • Offers next-generation enterprise communication experience on PC, deskphones, smartphones
    • Provides full-featured access to enterprise communications services across devices, on or off site
    • Increases communication efficiency for employees, offering new opportunities to reach contacts
    • Increases customer satisfaction by improving call resolution with embedded voice-centric customer service
    • Reduces communication costs and enables a choice of network configurations and IP, IP/TDM or TDM endpoints, minimizing additional investment and enabling a smooth migration thanks to IP telephony infrastructure flexibility and software scalability
    • Reduces total cost of ownership for business communication and conversation services with simplified and unified management
    • Easy installation in full voice environment and/or converged voice/data environment at reduced cost with plug-and-play and zero-touch deployment
    • Optimized installation ready for next generation of communications with Session Initiation Protocol (SIP) at the core
    • Professional Hospitality offer to better address the 2&3 stars hotels
  • OmniSwitch_6250

    OmniSwitch 6250

    The Alcatel-Lucent OmniSwitch™ 6250 is a stackable layer-2+ Fast Ethernet LAN value switch family for both the enterprise and Ethernet access segments. The enterprise models address the small and mid-sized enterprise edge and branch office environments, while the metro models address the residential and business Ethernet access supplied by service providers.

    With an optimized design for flexibility and scalability as well as low power consumption, the OmniSwitch 6250 runs the field-proven Alcatel-Lucent Operating System (AOS), providing an outstanding edge solution for highly available, self-protective, easily managed and eco-friendly networks.

    • Offers innovative half-rack-wide models for a great variety of switch combination deployments
    • Highly efficient and optimized in their form factor, power consumption and acoustic output
    • A feature-rich, cost-effective, 10/100 stackable switch built on the latest ASIC technologies
    • Scalability from 24 to 192 Fast Ethernet and 16-gigabit uplink ports  
    • The Alcatel-Lucent virtual chassis design provides resiliency with integrated 5 G HDMI performance
    • Optional metro services feature license for service provider deployments
    • Support for IEEE 802.3af as well as IEEE 802.3at-compliant PoE
    • AC or DC redundant power supplies
    • Limited Lifetime Warranty Software and Hardware Support included
  • OmniSwitch_6350

    OmniSwitch 6350

    The Alcatel-Lucent OmniSwitch™ 6350 family is a series of fixed-configuration managed Gigabit Ethernet switches available in 24 to 48 port, non-PoE and PoE models to create the exact network for your small business. The OmniSwitch 6350 provides network capabilities including advanced security, quality of service and high availability features for your business-class data, voice and wireless technologies. These switches are simple to deploy, configure and manage. 

    • 24-port and 48-port, Power over Ethernet (PoE), non-PoE models, with four fixed small form factor pluggable (SFP) Gigabit uplink interfaces
    • Provides up to 48 ports of PoE connectivity for simplified IP Phones, wireless and IP surveillance deployments over single Ethernet cable. All 6350 models are IEEE 802.3af as well as IEEE 802.3at PoE compliant
    • Provides native IPv4 & IPv6 support for routing, ACL’s and DHCP relay
    • Advanced IPv6 threat protection (DHCP Snooping, Router Advertisement protection and source address filter protection) providing protection against a wide range of address spoofing attacks
    • Simplified VoIP deployments using the advance Auto-QoS feature that configures IP telephony devices into the proper VLAN with the correct QoS parameters to prioritize voice traffic.
  • OmniSwitch_6450

    OmniSwitch 6450

    The Alcatel-Lucent OmniSwitch™ 6450 Gigabit and Fast Ethernet Stackable LAN Switches are the latest value stackable switches in the OmniSwitch family of products. The OmniSwitch 6450 was specifically built for versatility offering models with/without 10G uplinks and optional upgrade paths for 10 Gigabit stacking, 10 Gigabit Ethernet uplinks, from Fast to Gigabit user ports (L models) and Metro Ethernet services.

    • 24-port and 48-port, Power over Ethernet (PoE), non-PoE, and 24-port fiber models with two fixed small form factor pluggable (SFP+) 10-G interfaces ("X" models) and 10G-ready interfaces ("non-X" models) 
    • Scalability from 24 to 384 Fast Ethernet and gigabit ports with 16 10 GigE ports
    • Optional SFP+ stacking module
    • Optional 10 GigE uplink license option for "non-X" models 
    • Optional metro services feature license on "non-M" models for service provider deployments
    • Support for IEEE 802.3af as well as IEEE 802.3at-compliant PoE
    • Support for Precision Timing Protocol (PTP) through IEEE 1588v2 (“S” models only)    
    • Internal AC or DC -redundant power supplies
  • OmniSwitch_6450-P10S-P10L

    OmniSwitch 6450-10

    The Alcatel-Lucent OmniSwitch™ 6450 Stackable Gigabit Ethernet LAN value switch family includes a series of 10 port models (non-PoE, PoE, Fast and Gigabit Ethernet) for classroom, workgroup and small enterprise segments. Designed with an optimized size, low-power consumption, fan-less operation and a rich software feature set, the OmniSwitch 6450-10 models provide a highly available, self-protective, easily managed and eco-friendly collocation solution.

    Service providers offering managed services have the option to install the Metro Services license enabling a set of Metro Ethernet features. This allows the OmniSwitch 6450-10 port models to be quickly integrated into the provider's network as advanced customer premise equipment (CPE) devices.

    • Offers 10/P10 gigabit models or fast ethernet 10L/P10L models with upgrade path to gigabit speeds
    • All models have small, optimized form factor and are fan-less (except the –P10S)
    • Optional Metro Services feature license option for service provider deployments
    • Support for IEEE 802.3af, IEEE 802.3at-compliant and 4 pair PoE compliant with Power over HDBaseT
    • Internal AC power supply on all models
    • IEEE 1588v2 Transparent Clock with the –P10S model
  • rainbow

    Rainbow Call

    Alcatel-Lucent Rainbow™ is a cloud-based, enterprise-grade, Communication Platform (CPaaS) that connects people and systems. It creates an integrated and innovative cloud-based collaborative workspace for business users and their contacts. 

    The service offers contact management, presence, persistent messaging, audio/video calls, screen and file sharing. Available on desktops and smart-phones. 

    • Be Spontaneous
      Easily chat and share files, get the best messaging for your business
    • Be Engaged
      Instantly make audio or video calls and share your screen with just a click
    • Be in Control
      Lead your business with enterprise-grade control
  • EN_PS_PB_OpenTouchConversationForSMB

    OpenTouch Conversation for SMB

    OpenTouch Conversation (OTCV) for OXO Connect is a mobile application connected to the OXO Connect system. It delivers advanced unified communication services to Apple iPhone®, Android™, and Windows mobile devices, with features including single identity, directory lookup, enterprise telephony, unified instant messaging, and call routing control. Alcatel-Lucent OpenTouch Conversation mobile solutions for smartphones help users increase their productivity significantly.

    • Single identity: one phone number across multiple devices (desk phone, mobile, personal computer, home phone)
    • Directory lookup: search local and corporate contacts from an easy-to-use interface
    • Instant access to contacts with single click to call
    • Unified call log with notification of new instant messages, new voice messages, and missed calls
    • Business calling anywhere: choose to dial from a local contact list or corporate directory, favorite contacts list, business communication history, voicemail interface and more using any dial format, including an enterprise dialing plan
    • Instant messaging with internal colleagues
    • Mid-call control: take a call, clear a call, transfer a call, hold/retrieve a call, switch between calls and more, three party conference
    • Telephony presence only with OTCV Windows Phone
    • Control which devices will ring (desk phone, mobile, personal computer, home phone, colleague or other) based on office and mobile profiles
    • Get Call feature can switch a call from a mobile to an office phone instantly
    • Unified business communication history: filter by event type (voice calls and voice messages) or display all events, on any device
    • Visual voicemail: display and manage voice messages with a visual voicemail interface that lets you select, play back or delete messages in any order
    • Distinctive ringing between internal and external calls
    • Business and private call options, with calls processed either by the Alcatel-Lucent communication server (OTCV for Android), or by the mobile carrier, via the app or regular dialpad
    • SIP Companion VoIP option allows use of company Wi-Fi for both voice and data (iPhone and Android only)
  • call-center-office

    Center Office

    Call Center Office is designed for small enterprises, running on OXO Connect for robust and reliable performance.

    Call Center Office is a phone response solution that improves call handling, offers a company greeting, reporting, statistics and more services. Call Center Office greets callers with a professional welcome and then routes calls to the agent with the most relevant skills in order to increase customer satisfaction and improve efficiency.

    This simple, all-in-one solution can enhance customer relationship management and can be scaled up or down to match a small to medium company's needs. Improving phone response times becomes easy as inbound call flows can be monitored and anticipated using Automatic Call Distribution (ACD).

    • Automatic call routing allows caller identification, direct dialing identification, automated attendant
    • Automatic Call Distribution allows calls to be automatically routed based on rotating priority, fixed priority, or longest idle time
    • Waiting queue management with up to eight groups and 32 active agents, with six customized messages per group and the ability to handle priority VIP calls using Visual Queue Control
    • Automatic agent connection upon time-out
    • Agent Assistant: user-friendly facilities to increase agents’ quality of welcome and performance
    • Supervisor console with real-time traffic statistics and group/agent performance analysis; up to eight supervisors and three presentation modes
  • MyICPluginForOutlook

    My IC Plugin for Outlook

    Alcatel-Lucent My IC Plugin for Outlook® is an application that integrates Microsoft Outlook®, Skype™ and Yahoo! with the Alcatel-Lucent OXO Connect. It enables users to optimize communications by providing consolidated presence information and by presenting a variety of communication services such as voice, email, Pounce, Short Message Service (SMS) and Instant Messaging (IM), all through existing social media on a unique single interface. 

    My IC Plugin for Outlook®  was designed to address SMBs needs to deliver enhanced unified communications and to improve productivity. Most users have Microsoft Outlook, and this simple Outlook plug-in enables them to expand their communicate capabilities with all their internal contacts as well as with external contacts from within Outlook. There’s no need to open separate applications.

    • Intelligent Quickdial and Callback 
      The user can select and dial, send SMS text or schedule a call to any number displayed on PC screen through a combination of a button press and a mouse click. The user can easily schedule a callback directly from the call screen popup. The callback is automatically added to user Outlook Calendar to remind you. 

    • SMS from the desktop 
      The user can simply click on a contact entry to send an SMS. Users can also choose to receive the reply SMS as an email. 

    • Pounce 
      Pounce allows the user to right-click on a contact they want to communicate with at the next available opportunity. When the contact next comes online, the Pounce user receives a “now available” notification in the form of a call screen popup. 

    • Missed Calls 
      The user can view a list of missed calls. The Missed Calls button is highlighted in orange, and the number of missed calls is displayed on the Outlook panel. The Missed Calls list displays each contact’s name, and current presence status, to indicate whether the person is available. 

    • My Plugin for Outlook® toolbar and context menu 
      When a user highlights an email, the My IC Plugin for Outlook® toolbar displays the sender’s current telephony, Skype, and Yahoo! presence status. If the user right-clicks on a contact, a context menu displays all the communication methods available to make contact with the person: click to call, click to IM, and click to email. The user can select the preferred form of communication 

    • Call Dialog Window 
      For both incoming and outgoing calls, the Call Dialog window pops up and displays the contact’s name and number, the duration of call and IM through Skype or Yahoo during the call. If a user cannot answer an incoming call, he/she can schedule a callback by pushing a button in the popup. This action opens a new event in the Outlook Calendar. The user schedules a time to call back. Outlook alerts the user when the time to call back arrives. Then, the user can simply press a Call button to initiate the call.
  • MyICWeb4Office

    My IC Web

    My IC Web is a full web application using the latest technologies and providing a set of IP-based unified communication services. 

    These services allow the user to manage their business phone routing options and to get easy access to centralized voicemails as well as communication logs. 

    My IC Web is an OXO Connect application which does not require an additional server.  Using My IC Web, users can keep in touch with their company anywhere using any compatible desktop web browser (from a smartphone, a tablet, a desktop computer or a laptop) whenever they have internet access. 

    • Business call and phone management
    • Secure web-based services
    • User routing options
    • Forward to voicemail
    • Do not disturb
    • Mobility numbers (single number)
    • To specific forward numbers
    • Unified call log
    • Instant message history
    • Missed calls (filtered call history)
    • Call history (all calls)
    • Instant messaging between internal users
    • Visual voicemail
    • Callback
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