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Overview
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage.
  • Remedy Service Management Suite

    Fast track mobile workforces – boost productivity up to 75%

    Innovative enterprise service management platform built natively for mobile with an intuitive, people-centric user experience

    • People-centric user experiences help you to work smarter
    • Stunning reports and visualizations allow intuitive exploration of data
    • Native mobile apps let you use the full power of Remedy 9 anywhere
    • Embedded ITIL v3 processes, with industry best practice reports and KPIs available out-of-the-box
    • Develop your own apps with Innovation Suite, a rich portfolio of intuitive drag-and-drop designers and tools
    • Multi-Cloud Service Management provides a seamless service experience across multi-cloud environments
  • Remedyforce

    Modern IT Service Management built on Salesforce App Cloud

    Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

    • Comprehensive functionality: Incident, problem, change, service level management, self-service, discovery and asset management
    • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
    • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
    • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
    • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing
  • Digital Workplace (formerly MyIT)

    Deliver one-click self-service to the products and services employees need to do their work

    BMC Digital Workplace software delivers simple, context-aware interfaces that provide engaging experiences to support employees whenever, wherever, and however they want to work.
    • Consumer-like shopping experience – simple interface provides a familiar way to help employees get what they need
    • Single service catalog across your organization – eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
    • Workflow and automation – decrease level-one ticket costs by deflecting routine help desk calls
    • Powerful connectors – easy to integrate into leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more
    • Consistent experience across devices – native iOS and Android apps enable usage anytime and anywhere
  • Discovery for Multi‑Cloud

    Deliver fast, accurate, and secure cloud and on-premises asset visibility

    BMC Discovery for Multi-Cloud automates asset discovery and application dependency mapping to build a holistic view of all your data center assets, multi-cloud services, and their relationships.

    • See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud
    • Empower security operations to perform essential prevention and detection
    • Start mapping from any piece of information—multi-cloud, software, hardware, network, storage
    • Reduce service outages with predictable change and configuration management
    • Compare Discovery and Dependency Mapping Tools ›
  • Control-M

    Power digital business automation: Go beyond traditional workload automation

    Control-M, a digital business automation solution, simplifies and automates diverse batch application workloads. At the center of infrastructure, data, and applications, it improves SLAs and accelerates application deployment.

    • Automate job scheduling and application deployment, connecting applications and workflow processes to quickly and reliably deliver digital business services
    • Realize the potential of big data and manage workflows in a scalable way
    • Take control of your file transfer operations with secure scheduling, instant status visibility, and automated recovery
    • Enable DevOps collaboration with a Jobs-as-Code approach for faster application change and deployment cycle times
    • Near-zero downtime upgrades to eliminate business interruption and risk
  • Control-M Capabilities

    Simplify and automate diverse batch application workloads, improves SLAs, and accelerate application deployment

    At the center of your infrastructure, data, and applications, Control-M simplifies and automates diverse batch application workloads, improves SLAs, and accelerates application deployment.

    • Stay connected on your iOS or Android mobile devices wherever you go
    • Focus on work, not training–tackle complex challenges with ease from an intuitive interface
    • Rest easy–automatically enforced security policies ensure compliance
    • Be up and running in minutes with easy installation
  • Control-M Integrations with Business Applications

    Power your business with automated SAP® workflows

    Leverage the power of Control-M—including its advanced scheduling criteria, complex dependency mapping, and quantitative and control resources—across all your critical business applications.

    • Eliminate the time, complexity and specialized knowledge required to manage SAP workflows
    • Forget about custom scripts–save time and money while improving service levels
    • Seamlessly integrate SAP HANA workloads across the enterprise
    • Streamline end-of-month closing with support for SAP Process Integration (PI) and the SAP Financial Closing cockpit (FCc)
  • Control-M Managed File Transfer

    Simplify and automate file transfer management

    Control-M Managed File Transfer enables you to securely automate internal and external file transfers from a central interface, integrating them with other applications and activities, to increase convenience, visibility, and control.

    • Integrated: Manage file transfers and workloads from the same platform
    • Secure: Schedule and manage your FTP transfers securely and confidently with FIPS compliance
    • Visible: 360-degree view of your file transfers with advanced dashboards and analytics
  • TrueSight Operations Management

    Dynamically learn the behavior of your infrastructure and applications with AIOps

    TrueSight Operations Management delivers end-to-end performance monitoring and event management. It uses AIOps to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can focus on the most business-critical issues.

    • Focus on events that occur when an infrastructure metric falls outside of normal parameters
    • Understand the underlying cause of an event with probable cause analysis
    • Expedite troubleshooting with log analytics based on the context of the event
    • Prioritize high-impact issues by event severity
    • Remediate and resolve problems automatically through automated workflows
  • TrueSight Capacity Optimization

    Align IT resources with service demand

    TrueSight Capacity Optimization is a digital enterprise management solution that aligns IT resources with service demands and business priorities, resulting in on-time service delivery and optimized costs.

    • Reserve and schedule IT infrastructure resources for onboarding applications day-one
    • Forecast and model changes in demand to adjust IT resources as needed
    • Optimize the use of cloud services with visibility for best placement and cost of service
    • Plan and optimize your Hadoop infrastructure and budget
    • Report the cost of IT resources to business and IT stakeholders
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