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ALE, operating under the Alcatel-Lucent Enterprise brand, today introduced a new generation of small-medium business (SMB) solutions providing access to advanced cloud services. These new solutions 'make IT simple' for SMBs to use and for the channel partners serving them.
  • WLAN Handsets

    Alcatel-Lucent OmniTouch™ 8118/8128 wireless LAN (WLAN) handsets provide a convenient and practical solution for any business environment. Both handsets are equipped with IEEE 802.11a/b/g standard radio support so that businesses can choose the Wi-Fi implementation that best addresses their need for application segmentation, interference mitigation and user density.

    The Alcatel-Lucent OmniTouch 8118 WLAN handset meets most office mobility needs. The Alcatel-Lucent OmniTouch 8128 WLAN handset extends the capabilities of the OmniTouch 8118 WLAN handset to include a color display, hands-free, Ekahau Real Time Location System (RTLS) support and push-to-talk capabilities for workgroup communications on Alcatel-Lucent OmniPCX™ Enterprise Communication server.

    • Supports Alcatel-Lucent OmniPCX telephony protocol
    • Supports 802.11a/b/g radio
    • Leverages the Wireless LAN for voice and data applications
    • Delivers high voice quality using standardized 802.11 quality of service (QoS) on OmniAccess™ WLAN infrastructures
    • Supports seamless handover based on the OmniAccess WLAN infrastructures
    • Provides direct access to dial-by-name and speakerphone functions
    • Supports over-the-air software upgrades
    • Supports quick phone parameter configuration through the USB configuration cradle station
  • Business DECT Handsets

    Alcatel-Lucent Business DECT Handsets take on-site mobility to a new level.

    The 8212 Business DECT Handset is an entry level, price positioned DECT strongly awaited to complement and enrich the existing DECT range. With colored screen, this compact DECT Handset provides telephony features in GAP mode, supported by all Alcatel-Lucent Enterprise DECT infrastructures.  With a modern design, the 8212 DECT Handset is sold directly with its charger and cable as one box.

    The 8232 Business DECT Handsets offer easy-to-use, cost-effective and reliable voice communications, addressing mobility needs in evolving business environments.

    The 8242 Business DECT Handsets also provide notification and location capabilities in addition to a one-button alarm function for the hospitality and healthcare industries. Designed as a high-end business terminal, the 8242 comes with several enhancements such as a large color screen for readability, HD Audio Ready technology for clear conversation, Bluetooth and USB connectivity.
    All Business DECT handsets offer a rich communication experience leveraging the capabilities of the powerful Alcatel-Lucent Enterprise platforms.

    • IP-DECT connectivity
    • Color screen with backlight and keypad
    • Hands free, microphone mute
    • Vibrate mode (except 8212)
    • 4 way navigation key and soft keys
    • Headset jack (3.5 mm)
    • Antenna diversity
    • Direct micro-USB charging
    • Supports features on OmniPCX™ call servers with TDM infrastructure, and with IP-DECT infrastructure
  • Industrial DECT Handsets

    Part of the Industrial DECT Handset family, Alcatel-Lucent Industrial Handsets provide a convenient and practical solution for Industrial or Healthcare environments. They feature a rugged design, including IP54 ingress protection for 500EX and great IP65 for 8262 DECT, a color display, vibrator, loudspeaker, and wired or wireless Bluetooth™ headset connectivity.

    Alcatel-Lucent Industrial Handsets also offer isolated worker protection with an Alarm, Man down, No Movement, and Shock detection options which trigger calls to predefined destinations. They can also receive notification messages from a central alert system with corresponding ringing signals or loudspeaker messages to alert the user. Industrial Handsets can provide a user’s location information to a dedicated server, using base station triangulation information.

    • 8262 DECT Handset robustness guarantees what your employees need more than anything else: keeping them connected with the rest of the organization
    • Isolated Worker Protection services is your guarantee to deliver your workforce with a coherent set of innovations from ALE and their selected Partners
    • Accuracy in 8262 device geo-location is cornerstone for providing protection of  individuals
    • Investment protection: Compatible with previously deployed Alcatel-Lucent DECT implementations
    • 8262 DECT Handset HD-audio and Common ergonomics with the 8242 assure immediate adoption by the users
    • Excellent voice quality and business telephony features throughout the workplace contributing to improved user responsiveness and productivity
    • Long battery life (Lithium-ion technology)
  • DeskPhones

    With its modern business-grade design, the 8018 DeskPhone offers IP telephony for essential and enriched needs on IP-Telephony with a low consumption. Its 3 lines screen combined with numerous keys provides an outstanding user friendly communication with fast access to enterprise directory for enhanced efficiency of employees.

    4018 and 4019 Phones complement the TDM and IP range as entry level phones for basic telephony.

      8018 DeskPhone
    • Modern design enriching the range
    • Perfect for essential and enriched needs on IP-Telephony
    • Value deskphone with complete PBX feature set
    • Premium quality, intuitive and compact design
    • User-friendly easy to use interface with multiline graphical display
    • Eco friendly with low power consumption

    • 8001 DeskPhone
    • Entry-level phone with large screen at attractive price
    • Easy to use redial, hold, transfer, conference application keys
    • Built-in 3-way conference doesn’t require media gateways
    • Central management: better TCO vs 3rd-party SIP phone
    • Save on POE ports with built-in PC port (for phone and PC)
  • Premium Deskphones

    Alcatel-Lucent Premium DeskPhones are designed to meet the needs of both SMBs and mid- to large-sized businesses or organizations. Featuring an elegant, contemporary design, they combine improved audio and software capabilities with ergonomic features to provide a superior communication experience.

    IP Premium DeskPhone models
    • 8068 Premium DeskPhone
    • 8038 Premium DeskPhone
    • 8028 Premium DeskPhone

    Digital Premium DeskPhone models
    • 8039 Premium DeskPhone
    • 8029 Premium DeskPhone

    • Superior voice quality 
    • Optimized ergonomics 
    • Omni-directional navigator 
    • Dedicated function keys 
    • Backlit display 
    • Intuitive icons and soft keys 
    • Alphabetic keyboard
    • Adjustable stand 
    • Wall mountable
    • Compatible with 9 Series (Digital Premium DeskPhones)
    • Compatible with 8 Series (IP Premium DeskPhones)
    • IPv6 ready (IP Premium DeskPhones)
    • SIP survivability (IP Premium DeskPhones)
    • Embedded software encryption capabilities (IP Premium DeskPhones)
  • Smart DeskPhone

    The Alcatel-Lucent Enterprise 8088 Smart DeskPhone is a sleek and intuitive deskphone designed for professionals. Its 7-inch vivid touch screen, Bluetooth® handset and built-in camera offer a smooth multi-media user experience, with outstanding wideband audio and HD video conversations. 

    • Elegant phone design including large 7-inch color touch screen display
    • Intuitive user interface
    • Built-in 5 megapixel camera with autofocus
    • HDMI 1.4 connector
    • Ambient Light Sensor
    • Bluetooth® 2.1
    • Wideband audio
  • PIMphony

    Alcatel-Lucent PIMphony is a high-level, full-featured softphone solution that can transform a multimedia PC into an IP terminal, which is ideal for SMBs, office environments and remote workers.

    • Unsurpassed functionality, features, reliability, and quality of service
    • PIMphony Basic provides standard telephone features, including click-to-call facilities, transfer, conference, call log (caller identification, duration, date and time of call)
    • PIMphony Pro incorporates all PIMphony Basic features;  dial-by-name, automatic screen pop-ups with detailed contact information from management applications including Lotus Notes™, Microsoft® Outlook™, GoldMine®, Act™ and Microsoft® Access™, voice message management with Visual Mailbox, automatic transfer of voice messages to email inbox with unified messaging, conversation recording function
    • PIMphony Touch for Windows 8.1. Modern UI users, incorporates all PIMphony Basic features dial-by-name, telephony presence, unified instant messaging, automatic screen pop-ups for calls and instant messages, routing rules, view per contact, visual voice mail, favorites.
    • PIMphony Team: incorporates all PIMphony Pro and Basic features; supervision windows to define services and track workgroup activity, call statistics function, show list of preferred correspondents for the current calling party or list of a person’s co-workers, before one-step transfer, Busy Lamp Field (BLF) displays and monitors all phone sets status (busy, forward, etc.) on a mono-site OXO Connect system
    • PIMphony Attendant incorporates PIMphony Team facilities; multi-site supervision, mono-site & multi-site users and system configuration facilities.
  • My IC Web

    My IC Web is a full web application using the latest technologies and providing a set of IP-based unified communication services. 

    These services allow the user to manage their business phone routing options and to get easy access to centralized voicemails as well as communication logs. 

    My IC Web is an OXO Connect application which does not require an additional server.  Using My IC Web, users can keep in touch with their company anywhere using any compatible desktop web browser (from a smartphone, a tablet, a desktop computer or a laptop) whenever they have internet access. 

    • Business call and phone management
    • Secure web-based services
    • User routing options
    • Forward to voicemail
    • Do not disturb
    • Mobility numbers (single number)
    • To specific forward numbers
    • Unified call log
    • Instant message history
    • Missed calls (filtered call history)
    • Call history (all calls)
    • Instant messaging between internal users
    • Visual voicemail
    • Callback
  • My IC Plugin for Outlook

    Alcatel-Lucent My IC Plugin for Outlook® is an application that integrates Microsoft Outlook®, Skype™ and Yahoo! with the Alcatel-Lucent OXO Connect. It enables users to optimize communications by providing consolidated presence information and by presenting a variety of communication services such as voice, email, Pounce, Short Message Service (SMS) and Instant Messaging (IM), all through existing social media on a unique single interface. 

    My IC Plugin for Outlook®  was designed to address SMBs needs to deliver enhanced unified communications and to improve productivity. Most users have Microsoft Outlook, and this simple Outlook plug-in enables them to expand their communicate capabilities with all their internal contacts as well as with external contacts from within Outlook. There’s no need to open separate applications.

    • Intelligent Quickdial and Callback 
      The user can select and dial, send SMS text or schedule a call to any number displayed on PC screen through a combination of a button press and a mouse click. The user can easily schedule a callback directly from the call screen popup. The callback is automatically added to user Outlook Calendar to remind you. 

    • SMS from the desktop 
      The user can simply click on a contact entry to send an SMS. Users can also choose to receive the reply SMS as an email. 

    • Pounce 
      Pounce allows the user to right-click on a contact they want to communicate with at the next available opportunity. When the contact next comes online, the Pounce user receives a “now available” notification in the form of a call screen popup. 

    • Missed Calls 
      The user can view a list of missed calls. The Missed Calls button is highlighted in orange, and the number of missed calls is displayed on the Outlook panel. The Missed Calls list displays each contact’s name, and current presence status, to indicate whether the person is available. 

    • My Plugin for Outlook® toolbar and context menu 
      When a user highlights an email, the My IC Plugin for Outlook® toolbar displays the sender’s current telephony, Skype, and Yahoo! presence status. If the user right-clicks on a contact, a context menu displays all the communication methods available to make contact with the person: click to call, click to IM, and click to email. The user can select the preferred form of communication 

    • Call Dialog Window 
      For both incoming and outgoing calls, the Call Dialog window pops up and displays the contact’s name and number, the duration of call and IM through Skype or Yahoo during the call. If a user cannot answer an incoming call, he/she can schedule a callback by pushing a button in the popup. This action opens a new event in the Outlook Calendar. The user schedules a time to call back. Outlook alerts the user when the time to call back arrives. Then, the user can simply press a Call button to initiate the call.
  • Center Office

    Call Center Office is designed for small enterprises, running on OXO Connect for robust and reliable performance.

    Call Center Office is a phone response solution that improves call handling, offers a company greeting, reporting, statistics and more services. Call Center Office greets callers with a professional welcome and then routes calls to the agent with the most relevant skills in order to increase customer satisfaction and improve efficiency.

    This simple, all-in-one solution can enhance customer relationship management and can be scaled up or down to match a small to medium company's needs. Improving phone response times becomes easy as inbound call flows can be monitored and anticipated using Automatic Call Distribution (ACD).

    • Automatic call routing allows caller identification, direct dialing identification, automated attendant
    • Automatic Call Distribution allows calls to be automatically routed based on rotating priority, fixed priority, or longest idle time
    • Waiting queue management with up to eight groups and 32 active agents, with six customized messages per group and the ability to handle priority VIP calls using Visual Queue Control
    • Automatic agent connection upon time-out
    • Agent Assistant: user-friendly facilities to increase agents’ quality of welcome and performance
    • Supervisor console with real-time traffic statistics and group/agent performance analysis; up to eight supervisors and three presentation modes
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