With Avaya CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.
Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.
Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.
Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.
Leverage communications, enabled sales floors and streamlined workflows to keep up with constantly evolving consumer expectations. Customer hotlines, enhanced curbside pickup, and proactive outreach across the customer lifecycle allow retailers to reach consumers where they are.