Talkdesk

Modern Customer service.
Your Way.

Drive exceptional business outcomes with an AI-powered cloud contact center platform built for your industry.

talkdesk

About Us

Talkdesk’s journey, like all memorable ones, has been formed by the hands and ideas of our people, connected through the years and across generations in an endless pursuit of “a better way.” That pursuit guides our vision and values as we challenge the old status quo in order to help our customers, our partners and our employees thrive and grow. Our entrepreneurial spirit is rooted in this passion and dedication to making the impossible, possible.

Our Product

Customer Experience Analytics
Customer Experience Analytics

Discover powerful insights hidden in your contact center engagement data. Uncover unknown customer problems by leveraging data mining and AI-powered automation to help create smoother and simpler customer journeys.

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Employee Collaboration
Employee Collaboration

Extend customer service beyond the contact center by connecting each team member with the entire organization.

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Omnichannel Engagement
Omnichannel Engagement

Talkdesk Multichannel Engagement is an integrated suite of intelligent and intuitive solutions that enable you to engage with customers on their preferred channels, while easily personalizing interactions, maintaining conversation context, and elevating conversations across channels.

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Self-Service Experience
Self-Service Experience

Avoid missed chats or abandoned calls with Talkdesk Virtual Agent™, powered by conversational AI. Using techniques such as Natural Language Understanding (NLU),

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Workforce Engagement Management
Workforce Engagement Management

Talkdesk Workforce Engagement Management™ is an integrated suite of intelligent and intuitive solutions designed to help you manage, grow, and improve agent engagement across the employee lifecycle.

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