OmniTouch 4625 Interactive Voice Response

Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.

For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.

The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.


  • Create a customized welcome experience for your customers
  • Route inbound calls to the right agents, faster
  • Gather call data to better understand your customers

    Availability: In stock