OmniTouch Contact Center Standard Edition

A scalable and reliable contact center solution for up to 7,000 agents.

The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

OmniTouch CC Standard Edition offers an embedded call distribution solution with Alcatel-Lucent OmniPCX Enterprise for lower TCO and ultimate reliability. Advanced supervision and agent desktop capabilities can be delivered from additional virtual machines.


  • Route, monitor and manage inbound voice interactions for customer welcome and contact center
  • Adapt your call routing strategy in minutes using the patented WYSIWYG interface
  • Enjoy reliable call distribution, supervision and agent desktop capabilities

    Availability: In stock